What is Virgin Hair?
Virgin hair is totally unprocessed hair. It is 100% natural and hence there are no damages to the cuticles. The cuticles product the hair and hence it is important that the cut are intact in the hair. We select the hair by exercising great care and ensuring that it is soft and beautiful. The end results is beautiful long lasting hair with lots of body. You will be 100% satisfied with our hair, Guaranteed!
Why is Indian hair so special?
Indian hair is highly regarded in the hair industry because of its flexibility, durability, and texture. Indian hair is naturally thick and lustrous, so it gives the best possible styling and installation Options for extensions. The hair is also naturally dark, so it works great with most braiding and weaving applications for women of color, and works for Everyone. Remy Indian hair goes hand in hand with long lasting quality, so you can be rest assured if the hair is guaranteed to be Remy Indian hair. All of our hair is guaranteed.
Where Indian hair does came from?
The sources of Indian hair are the temples in India. In India, it is a very common tradition for people to sacrifice their hair in certain specific temples in return for the prayers that have been answered by the respective deities. The Devotee goes to the temple and gets the hair shaved from the temple. The temple authorities collect all such shaved hair from the devotees and periodically auction the hair to the various bidders. The proceeds from the temple auctions are gradually pumped back into the community by the temple authorities in various charitable forms.
How long does it last?
l00% Pure Virgin Indian hair can last for 3 - 4 years depending on care, depending on how you maintain it. Treat it like your own hair and take good care of it for it to last even longer. Indian hair is a high demand because it is just so beautiful, and since ours is unprocessed, it can last longer than any other kind of hair. If you have any questions please email us.
Can I color this hair?
Yes, as it is l00% virgin human hair which is not processed in any way. You can color the hair. You can color as often as you’d like.
Is there a way for me to stop by and feel the hair before placing an order?
Absolutely, by appointment only. We encourage you to let one of our hair extension experts educate you on how to choose the best grade of hair.
If I place an order online, can I pick it up at your showroom?
Currently, all orders are shipped only.
90% of orders ship out immediately after 48 hours but we have a standard 3-5 business days processing time frame for all orders to account for temple delays, shipping delays, and customs.
All 4×4, 5×5, 6×6, 7×7 Closures, 13×4 Frontals, 13×6 Frontals, and wefts, that aren’t Zuri Texture or Jolie Texture are made custom for you after placing order. Production for custom orders is usually completed after 3-4 days.
Lace Wigs are custom made in 7 business days
Textures available after 4-6 additional processing days:
Chanel | Bella | Amber | Sapphire | Venus | Ulanni | Calista | Ellen | Jolie | Issa
Due to increased demand, all order update requests will receive the above response if sent before listed processing time has passed.
Expect tracking info when your order is in the mail.
International Orders will be shipped will arrive within 3-6 days. Rush processing is available for international orders.
What’s your return policy?
NO REFUND! NO EXCHANGES! NO EXCEPTIONS
It is against federal law to re-sell used hair so we cannot accept any hair products that have left their original packing or that look worn or altered in anyway.
If you receive an item that is incorrect, email us photos of the unworn items within 24 hours of receipts. After we confirm a mistake was made, will send you next steps on how to return your items.
Nothing sent back to us without prior written approval will be granted a refund.
If you enter the incorrect mailing address, you need to pay an additional $10 to cover processing expenses before your order is shipped out.
Any order returned due to the customer adding the incorrect address will not be refunded or mail back out without the customer paying the additional shipping and handling cost.
We take returns and charge backs very seriously. If you attempt to defraud our company, expect criminal charges and a civil suit to follow. Out of the thousands of orders we’ve shipped, we have never lost a dispute.
All approved returns and order cancellations are subject to a 40% or $100 (Whichever is greater) restocking fee that is non waivable and nonnegotiable.
We do not accept any returns or exchanges on custom wigs or custom orders or any of our services. All of these purchases are FINAL and NON-REFUNDABLE.
When shipping back your item please include your order number and the details of the exchange.
We strongly recommend you include insurance in case of any carrier issues.
Your exchange can be sent to:
Zuri Marie Virgin Hair
2001 Airport Road, Suite 305
Flowood, MS 39232
Please note we only offer store credit for orders that have been processed and shipped.
In order to receive credit for your exchange (minus the 40%/$100 restocking fee) the hair must be in the same condition as when you received it - totally unused - no exceptions.
Please be advised: Federal law states you cannot return human hair products they have been used. We adhere to strict policies in regards to federal law, health regulations, and hygiene concerns. If the item is removed from the bundle and used in any visible manner, or if the product has been opened or tampered with in any way all exchange policies are voided.
The hair must remain in the Bundle and not be untied at the top. The hair must be in its original packing and tagged. Returned packages must include a copy of the original invoice as proof of purchase.
Merchandise must be physically received before an exchange can be granted. Please allow 72 hours for processing. Any used hair that we are sent back will not be returned.
For more information please email us!